Payment Support & Transaction Recovery
We're here to help. If your payment didn't go through, you abandoned your cart, or you're having transaction issues, our dedicated team is ready to assist you in completing your purchase.
Get Help NowAbandoned Cart Recovery
We Notice When You Leave
Did you start filling your cart but didn't complete your purchase? No problem! Our system automatically detects abandoned carts and our team proactively reaches out to help you finish what you started.
- → Instant Recovery Notifications: Get email and SMS reminders within hours of leaving your cart
- → One-Click Checkout: Return to your exact cart and complete with one click
- → Special Incentives: Receive exclusive discounts to complete your order
- → Priority Support: Direct contact from our team to assist with any questions
How It Works
You Leave Your Cart
Your items are saved automatically
We Notice & React
Within hours, you'll get a recovery reminder
Get Assistance
Our team reaches out to help if needed
Complete Your Purchase
Finish checkout with special offers applied
Payment Failed? We're Here to Help
Transaction declined? Bank issue? Expired card? Don't worry. Our support team will work with you to resolve the problem and complete your purchase.
Instant Retry Options
Try your payment again immediately with updated card information or a different payment method.
- ✓ Retry with same card
- ✓ Use different payment method
- ✓ Saved payment options
Direct Member Support
Chat with our support team who can troubleshoot the issue and guide you through resolution steps.
- ✓ Live chat support
- ✓ Phone support available
- ✓ Email assistance
Flexible Rescheduling
Can't pay right now? Schedule payment for later or set up a payment plan that works for you.
- ✓ Reschedule payment date
- ✓ Payment plans available
- ✓ No additional fees
Common Issues & Solutions
Card Declined
Contact your bank to verify the charge, update card info, or use a different payment method.
Insufficient Funds
Schedule payment for when funds are available or set up a payment plan.
Expired Card
Update your card information with current expiration date and security code.
Address Mismatch
Verify your billing address matches your card issuer's records exactly.
Technical Error
Try a different browser, clear cache, or contact support for immediate assistance.
CVV Issues
Double-check your 3-digit security code on the back of your card.
Multiple Payment Options
If one payment method isn't working, we offer multiple alternatives to ensure you can complete your transaction.
Credit Cards
Visa, Mastercard, American Express, Discover
3D Secure verified for security
Digital Wallets
Apple Pay, Google Pay, PayPal
Fast & secure one-click payments
Bank Transfer
Direct bank deposits & ACH transfers
Low fees, direct from your account
Cryptocurrency
Bitcoin, Ethereum, Stablecoins
For tech-forward members
Payment Plans
Spread your membership or merchandise costs over multiple payments with zero interest.
- → 2-Payment Plan: Split payment into 2 equal installments
- → 3-Payment Plan: Spread across 3 months
- → Custom Plan: Contact support for personalized options
Loyalty Credits
Use accumulated loyalty points and credits toward your next purchase.
- → Earn Credits: Get points on every purchase and activity
- → Apply Credits: Use toward membership or merchandise
- → No Expiration: Credits never expire or diminish
Proactive Support & Engagement
Dedicated Account Managers
Premium members get assigned a dedicated account manager who proactively monitors for issues and ensures successful transactions.
- ✓ Personal account support
- ✓ Proactive issue detection
- ✓ Direct contact priority
- ✓ Customized solutions
Automated Recovery Campaigns
Our automated system sends intelligent recovery emails tailored to why your transaction failed, with specific solutions.
- ✓ Personalized recovery emails
- ✓ SMS reminders (opt-in)
- ✓ In-app notifications
- ✓ Escalation for VIP members
Smart Retry Logic
Our system intelligently retries failed payments at optimal times and with different payment methods automatically.
- ✓ Scheduled retry attempts
- ✓ Multiple method rotation
- ✓ Failure analysis
- ✓ Manual retry options
Get Support Today
Live Chat
Instant support from our team
Phone Support
Call our payment specialists
Email Support
Get detailed assistance via email
FAQ & Resources
Find instant answers to common questions
We're Committed to Your Success
Your transactions matter to us. We'll do everything possible to help you complete your purchase and join or continue your Dirty Dating membership.
Payment & Transaction FAQs
What happens if my payment fails?
We'll immediately notify you and offer multiple solutions: retry with the same payment method, use a different payment option, schedule payment for later, or set up a payment plan. Our support team will also reach out to assist.
How long will my abandoned cart stay saved?
Your abandoned cart is saved indefinitely. You can return anytime within 30 days to recover special incentives, or after 30 days to recomplete without bonuses. Items remain reserved for 72 hours.
Are payment plans available for all purchases?
Payment plans are available for most purchases. Standard plans offer 2 or 3 payments with zero interest. Contact support for custom arrangements or purchases exceeding standard plan limits.
How quickly can I resolve a failed payment?
Most transactions can be resolved within minutes. Retry options are available immediately, alternative payment methods can be added instantly, and our support team responds within 2 hours via chat or phone.
What payment methods have the lowest failure rate?
Digital wallets (Apple Pay, Google Pay) and bank transfers have the lowest failure rates. However, all our payment methods are highly secure and reliable. If one fails, others are readily available to try.
Will I be charged multiple times if my payment fails?
No. Our system prevents duplicate charges. Failed transactions are immediately reversed. You're only charged when payment successfully completes. We confirm every successful transaction.